SHIPPING POLICY
Delivery is normally 7-10days from the day of order, we only us a specialist cycle company, please contact us for more details on this service
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CUSTOMERS ORDER / DELIVERY ADDRESS DETAILS
The customer is totally responsible for completing their full and correct order details when placing their order on our system ie: Name, Billing Address - as it appears on the card statement address, Delivery Address, email contact and associated telephone numbers to the fullest. This will ensure that all orders are processed quickly. The details we request are processed through a verification service and failure to provide complete and accurate details may cause a delay in processing and dispatching any order if we are given an incorrect delivery postcode or house number as per your order states we will not be held responsible for this error of the customer. Please double check your order when ordering that all is correct as our shipping system works off the house number and postcode only.
LOST / NON-DELIVERY/ DELAYED / MISSING / INCORRECT OR DAMAGED GOODS
We cannot not accept liability for goods that have been signed for at the delivery address. If your parcel is returned to us we will have to re-charge a new delivery charge. We cannot accept any liability for any shortages / damaged etc that are not reported to us within 48 hours after your delivery has arrived also incorrect goods and any goods damaged 48 hours after delivery. If your parcel looks damaged or tampered with on the outside please sign for it as damaged or tampered with. In the rare occasion there is a delay either with the Royal Mail or parcelforce's delivery time scale we will not be held responsible for this delay as it is out of our control.
RETURNS POLICY
We are happy to accept any unused stock items for exchange or refund within 14 days from the date of purchase that you received the goods, provided the item is returned unused and in it's original packaging. If you would like to return something back to us, you must organise the return the item at your expense, please note we do not refund back our original postage cost.
WEBSITE AND COPYRIGHT IMAGES
All our images, design, content, text and any aspect that forms part or a whole of Monza Car Care's website is under copyright. Copying and reproduction of the site is strictly prohibited.
The site is available to be downloaded for your personal use only. Any wish to use part or a whole of this site must be granted permission by Monza Car Care.
THIRD PARTIES
Our website contains hyperlinks to video websites & PDF instruction files operated by other parties. We do not control such websites and we do not take responsibility for these, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
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LIABILITY
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages Safety Notice: Use of all our Products:
FORCE MAJEURE
Monza Car Care will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond our control.
NO WAIVER
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
WEEE REGULATIONS
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK Law. The legislation aims to make producers pay for the collection,treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Monza Car Care is obliged under these regulations to offer our customers free take-back of their WEEE on a like for like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Please Note: Monza Car Care do not accept liability for the return postal charges in any way, this must be borne by the customer who wishes to return the like for like WEEE item to us, so it can be recycled.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show they were produced after 13th August 2005, and should be disposed of separately from normal household waste so they can be recycled
We are sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.
INFORMATION COLLECTED
In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Netscape, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. Monza Car Care uses this information to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information such as first and last name, telephone number, and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.
USE OF YOUR INFORMATION
We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (3) to fulfill prizes; (2) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.
At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.
DISCLOSURES OF YOUR INFORMATION
Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by us, We do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.
OTHER WEBSITES
This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites. We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our Site to review the current policy. If you do not agree with the policy, you should cease use of the Site immediately.
COOKIES
A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.
ACCESS RIGHTS
You have a right to access the personal data that is held about you. Please email us to obtain a copy of the personal information we hold about you.
General Data Protection Regulation (GDPR)
We only holds the data that our customers allow us to ie; Name & delivery address and email address we do not pass on any of our customer’s data to any other companies so you can rest assured your information is safe and secure with us you do not need to register on our site to make a purchase or you can ask us at any time what info we have or to delete it at any time also.
Privacy Policy Update May 2018
We are committed to protecting and respecting your privacy.
Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities, we will collect, store and process personal data about our customers, suppliers and other third parties, and we recognize that the correct and lawful treatment of this data will maintain confidence in the organization and will provide for successful business operations.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of UK data protection laws, the data controller is Trek Ebike Specialist (collectively referred to as “us”, “we”, “us” or “our” in this privacy notice).
Data protection principles
When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal data must be:
processed lawfully, fairly and in a transparent manner,
processed for specified, explicit and legitimate purposes,
adequate, relevant and limited to what is necessary,
accurate and kept up-to-date,
kept for no longer than is necessary, and
processed in a manner that ensures appropriate security.
Information you give to us
You may give us information (such as your name, address, email address, phone number, creating a account on our website,
filling in a ‘Contact us’ form on our website and our landing pages,
participating in discussions on social media outlets,
entering a competition, promotion or survey organized by us, or
corresponding with us by phone or email.
We may use the information you give to us for sending you our weekly newsletter and special discount codes etc. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:
Purposes for which we will use the information you give to us Legal Basis
To receive information about our services and details of pricing. It will be necessary for our legitimate business interests, namely to ensure the user is fully aware of the services we offer and the cost of those services.
To create a account, process payments for services and applications downloaded and to ensure compatibility of services with the users device or computer. It will be necessary for the performance of a contract between you and us and it will be necessary for our legitimate business interests, namely to ensure full operation and use of the services downloaded.
To notify you of any new services or updates available. It will be necessary for our legitimate business interests, namely to ensure all services remain up to date and fully operational and to ensure that you are fully informed of new services available.
To assist us in responding to whatever query or interest you have expressed. It will be necessary for the performance of a contract between you and us and it will be necessary for our legitimate business interests, namely satisfying your concerns and ensuring we provide a complete service.
To combine your information with other user’s information and review it in any aggregated form. It will be necessary for our legitimate business interests, namely to understand the types of individuals who use the website, what particular types of questions are raised and what particular types of interest are expressed.
Any other purpose that we notify to you, but are not expressly listed in this table. We will only do this if you give us your consent by some specific, informed and unambiguous method.
As stated in the table above, it is a legal obligation for you to provide us with certain information. If you do not provide us with that information, we may not be able to provide our services to you.
It is also a contractual requirement for you to provide us with certain information. If you do not provide us with that information, we may not be able to perform the contract.
All other information you give us is given entirely as your discretion. If you do not provide that information, then we will be unable to provide a comprehensive service.
Information we collect about you from other sources
When you visit our website, we may collect information about you (such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser plug-in type and versions, time zone setting, operating system and platform).
When you visit our website, using a mobile device, we may collect information about you (such as country code, language, device name, operating system name and version).
We may collect information about you name and email address. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:
Purposes for which we will use the information you give to us Legal Basis
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. It will be necessary for our legitimate business interests to ensure you receive the best experience possible when accessing and using our website.
To obtain further information about you, any organisation you represent, with a view to us recommending and providing suitable services. It will be necessary for our legitimate business interests to ensure we are fully aware of all issues relating to the services you require to ensure the correct Service is recommended and provided.
Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can change the settings on your internet browser to restrict the amount of information that we can collect when you visit our website. If you do not allow us to collect this information, then we may be unable to offer you the best experience possible when accessing and using our website.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Purpose
Analytical To allow us to recognise and count the number of visitors and to see how many visitors move around website when using it. This helps us to improve the way our website works.
Visit History To allow us to establish the last time you visited.
Login Session To maintain an open session with our website account.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 365 days.
Disclosure of your information
We do not disclose your personal information to any third parties:
Identifying you as a customer
If you are a business client, we may identify you as a client of the firm in our marketing material or in legal directories, although we will never publicly disclose any confidential information about your legal matters without having obtained your prior consent. If you do not agree to us identifying you as a customer of the firm, please notify us by writing to the address at the top of this policy, or by emailing us directly
Where we store your personal data
All information you provide to us is stored on our secure data centre in the UK only.
We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
Credit cards. We do not store any credit card details.
Secure lockable desks and cupboards. Desks and cupboards are kept locked when not in use if they hold confidential information of any kind.
Methods of disposal. Paper documents are disposed of by shredding in a manner that ensures confidentiality.
Equipment. Our internal policies require that individual monitors do not show confidential information to passers-by and that users lock or log-off from their computer when it is unattended.
Firewalls
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How long we will store your personal data
The length of time that we will store your data will depend on the ‘legal basis for why we are using that data, as follows:
Legal basis Length of time
Where we use/store your data because it is necessary for the performance of the contract between you and us. We will use/store your data for as long as it is necessary for the performance of the contract between you and us.
Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject. We will use/store your data for as long as it is necessary for us to comply with our legal obligations.
Where we use/store your data because it is necessary for our legitimate business interests. We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you and us (or, if earlier, we no longer have a legitimate interest in using/storing your data).
Where we use/store your data because you have given us your specific, informed and unambiguous consent. We will use/store your data until you ask us to stop.
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our rights
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:
You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
You have the right to object to us using/storing your information for direct marketing purposes.
If you wish to exercise any of your legal rights, please contact us by writing to the address at the top of this policy, or by emailing us at info@trekebikespecialist.com
You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.
Changes to our policy
Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email or via social media. Please check our website frequently to see any updates or changes to our policy.
Contact
Questions, comments and requests regarding this policy are welcomed and should be addressed to us by writing to the address at the top of this policy, or by emailing us directly info@trekebikespecialist.com